Customer Experience Memories and emotional intelligence - how to make customer experiences better In this blog Sandra explains how a better understanding of memory and the application of emotional intelligence could lead to happier customers and more engaged staff. Thanks for the memory – three facts Take
Customer Experience "It's not what you say......" Peter Donnelly, Business Student at Pearson Business School tells us what he thinks about Customer Experience
Customer Experience Why I joined the ACE team! Clare Abbott explains why she has signed up for the Applied Customer Experience course starting in October.
Customer Experience Student Experience Manager - Part 2 Hear from Benjamin Peermamode-Murphy about his experience as a student experience coordinator.
Customer Experience Customer Experience Manager - Part 5 Guest blogger Tim Routledge shares his thoughts on the new 'emotion influenced' customer journey mapping.
Customer Experience Student Experience Manager - Part 1 Lidia Kalinowsha our Student Experience Manager shares her views on 'experience' and tells us about her latest projects
Customer Experience Customer Experience Manager - Part 4 Survival tips for Customer Experience roles from guest blogger Sam Johnson